FAQs
Do you have a question for us? Here are some questions that come up often. Feel free to call us at 706.613.8525 or toll-free at 888-817-9663 if you have a question that isn't included below.
Where are your dishes made?
Athens, Georgia, U.S.A.
What are your dishes made of?
Our ceramics are hand-built from low-fire, red, earthenware clay, then hand-painted with nontoxic glazes.
How do you make your pieces?
Each piece is formed and glazed by hand. See our 'about' page for pictures of our process.
Are they durable?
Extremely.
Are your ceramics food safe?
Yes.
Are your ceramics both lead- and cadmium-free?
Yes.
Are your ceramics oven safe?
Yes.
Are your ceramics microwave safe?
Microwaving is not recommended due to iron oxides naturally found in red clay. This can cause dishes to overheat in microwaves.
Are your ceramics dishwasher safe?
For the longest life for your dishes, we recommend hand-washing. HANDMADE=HANDWASH. If you do use a dishwasher, it is good to use a natural dish detergent and make sure all the settings are on low/gentle cycle.
How do I start picking out dishes?
Think about how you like to eat. Lots of cereals and soups? Try our cereal bowls. Snacker? Try our dessert, luncheon, or floralform salad plates. Regular appetites call for dinner plates and everything bowls. Peruse the gallery to get ideas for colors and combinations, or just cruise the shop section and click on plates, bowls, mugs or serving pieces, where you can see each piece in every color. You can always call us for color advice. We're experts on it.
What are your most popular items?
Do you have color samples so I can see the colors before buying my dishes?
Yes. You can order a bag of glazed color chips by clicking here.
Do most people order one color or mix and match?
Most people mix and match. All of our colors work well with one another, so you can't go wrong.
How long will it take to receive my dishes once I order them?
Each piece is made to order so it usually takes 2-3 weeks, but can take longer during busy periods of the year. If you need your order sooner, please let us know and we will try to accommodate. It is well worth the wait!
Can you gift wrap?
We do not gift wrap, but we'll include a gift card at your request. We also package each order with beauty cards that tell the story of our studio.
What is your return policy?
We want you to be 100% happy. Most items can be exchanged for other pieces or we will issue a store credit. Just call or email us to discuss.
If there is a problem with your piece, please contact us before you send your piece back, so we can address the problem and let you know the best way to proceed.
Please note that Final Sale items such as R.Wood Seconds are not eligible for return or exchange.
Do you offer a bridal registry?
We do and it is fun and easy. You can set up your registry online and friends and family can order online where friends and family can order from your page or at our shop in Athens.
Who is r. wood?
Rebecca Wood graduated from the University of Georgia in 1977. She pursued a career in painting before starting r.wood studio in 1991. She is widely respected as a creative force in Athens and beyond. Besides ceramics, she also loves to draw, garden, sew, do flower arrangements and photograph the beauty of the South for her Southern beauty blog, beautyeveryday. She is joined in this effort by Rinne Allen and Kristen Bach, former employees who are now respected creatives themselves.
Do you let visitors come to your studio in Athens?
Click here for our most up-to-date hours.
Can I buy 'seconds' over the phone or online?
Yes, you can now purchase Seconds online! Click here to shop.
Do you ever have sales?
Yes, we do! Sign up here and you'll receive notification of our sales and events.
What are your hours?
Click here for our most up-to-date hours.
Do you give designer discounts?
Yes we do. Designers get a 15% discount on orders placed with us. We will need a tax i.d. to start.
Can I cancel an order?
Yes...you can cancel an order within 3 days of placing your order. After that there is a 20% cancellation fee on the entire order. We make everything to order and generally get started on your order right away.
Do R.Wood pieces come with a warranty?
First-quality Dinnerware, Serveware & Mugs come with a one year replacement warranty on any manufacturing defects. Seconds, Samples, and One-of-a-Kind pieces are not covered.
Do you ship?
Yes! We offer domestic shipping to the contiguous United States, meaning we ship to the lower 48. All our products are packaged in eco-friendly wadding and biodegradable packing peanuts to ensure safe arrival. We typically ship via UPS and provide tracking and insurance with each shipment. Unfortunately we cannot ship to Alaska or Hawaii at this time.
