Do you have a question for us? Here are some questions that come up often. Feel free to call us at 706.613.8525 or toll-free at 888-817-9663 if you have a question that isn't included below.
Where are your dishes made?
Athens, Georgia, U.S.A.
What are your dishes made of?
Our ceramics are hand-built from low-fire, red, earthenware clay, then hand-painted with nontoxic glazes.
How do you make your pieces?
Each piece is formed and glazed by hand. See our 'about' page for pictures of our process.
Are they durable?
Are your ceramics food safe?
Are your ceramics both lead- and cadmium-free?
Are your ceramics oven safe?
Are your ceramics microwave safe?
Microwaving is not recommended due to iron oxides naturally found in red clay. This can cause dishes to overheat in microwaves.
Are your ceramics dishwasher safe?
For the longest life for your dishes, we recommend hand-washing. HANDMADE=HANDWASH. If you do use a dishwasher, it is good to use a natural dish detergent and make sure all the settings are on low/gentle cycle.
How do I start picking out dishes?
Think about how you like to eat. Lots of cereals and soups? Try our cereal bowls. Snacker? Try our dessert, luncheon, or floralform salad plates. Regular appetites call for dinner plates and everything bowls. Peruse the gallery to get ideas for colors and combinations, or just cruise the shop section and click on plates, bowls, mugs or serving pieces, where you can see each piece in every color. You can always call us for color advice. We're experts on it.
What are your most popular items?
Do you have color samples so I can see the colors before buying my dishes?
Yes. You can order a bag of glazed color chips for $15. Just call 1-888-817-9663 or locally, 706-613-8525 to order.
Do most people order one color or mix and match?
Most people mix and match. All of our colors work well with one another, so you can't go wrong.
How long will it take to receive my dishes once I order them?
Each piece is made to order so it usually takes 2-3 weeks. If you need your order sooner, please let us know and we will try to accommodate. It is well worth the wait!
Can you gift wrap?
We do not gift wrap, but we'll include a gift card at your request. We also package each order with beauty cards that tell the story of our studio.
What is your return policy?
We we want you to be 100% happy. Items can be exchanged for other pieces or we will issue a store credit. Just call us to discuss.
If there is a problem with your piece, e.g. leaking or the color is wrong, please contact us before you send your piece back, so we can address the problem and let you know the best way to send them back to us.
Do you offer a bridal registry?
We do and it is fun and easy. You can set up your registry online and friends and family can order online where friends and family can order from your page or at our shop in Athens.
Who is r. wood?
Rebecca Wood graduated from the University of Georgia in 1977. She pursued a career in painting before starting r.wood studio in 1991. She is widely respected as a creative force in Athens and beyond. Besides ceramics, she also loves to draw, garden, sew, do flower arrangements and photograph the beauty of the South for her Southern beauty blog, beautyeveryday. She is joined in this effort by Rinne Allen and Kristen Bach, former employees who are now respected creatives themselves.
Do you let visitors come to your studio in Athens?
Definitely. We are open daily if you want to come see how everything is made and visit our shop. Our hours are 10 a.m. to 5 p.m. during the week. Check our facebook page for seasonal weekend hours and sale dates - we have three major studio sales per year and are always closed for cleaning on the day before a sale. We are open every day except major holidays.Come see how everything is made. For large group tours, please make arrangements in advance.
Do you have different pieces in your studio shop that are not on the website?
Yes, our studio shop is 3 rooms filled with hundreds of "one of a kind" pieces. We also have a "seconds" room where we sell our slightly flawed pieces at discounted prices.
Can I order 'seconds' over the phone or online?
At this point you can only purchase our seconds at our studio shop. We can not do phone or online orders.
Do you ever have sales?
Yes, we do. We have three studio sales per year. One in April, one in early Fall and one in December. It's a really fun time where we clean up the whole studio and decorate/display all of our one-of-a-kinds and other plates. FYI, we are always closed for cleaning on the Friday before a sale. We also run online sales occasionally. Sign up here and you'll receive notification of our studio sales as well as our online sales!
How can I find r. wood dishes in my area?
It's easy! Just click here.
What are your hours?
We are open every day! We're open 10 a.m. to 5 p.m. weekdays. We're open Saturday and Sunday, 10 a.m. to 2 p.m. in summer, and 10 a.m to 4 p.m. in winter. Check our facebook page for seasonal hours, or call us.
Do you give designer discounts?
Yes we do. Designers get a 15% discount on orders placed with us. We will need a tax i.d. to start.
Can I cancel an order?
Yes...you can cancel an order within 3 days of placing your order. After that there is a 20% cancellation fee on the entire order. We make everything to order and generally get started on your order right away.
Do R.Wood pieces come with a warranty?
R.Wood pieces come with a one year replacement warranty on any manufacturing defects, excluding Seconds and One-of-a-Kind pieces